FAQ

What is the VortexMini?

 

VortexMini is a compact, wireless 2-in-1 vacuum and air blower designed for cars, couches, keyboards, tight spaces, and everyday clean-ups. Strong suction + air-blowing mode gives you fast, versatile cleaning anywhere.

 


 

 

How long does shipping take?

 

We ship from Christchurch, NZ.

Delivery timeframes:

 

Urban NZ: 1–3 business days

Rural NZ: 2–5 business days

 

All orders include tracking.

 


 

 

Do you offer a warranty?

 

Yes — every VortexMini comes with a 30-Day Warranty covering manufacturing defects.

If anything is wrong with your device, contact us and we’ll sort it fast.

 


 

 

What’s included in the box?

Each VortexMini comes with:

1x VortexMini Device

1x Filter

1x 2-in-1 Crevice Nozzle (detachable brush included)

1x Small Air-Blower Nozzle (focused airflow)

1x 2-in-1 Large Air-Blower Nozzle (detachable brush included)

1x USB-C Charging Cable

1x Instruction Card

1x Microfibre Cloth

1x Drawstring Accessory Bag

 
 


 

 

How long does the battery last?

 

The VortexMini runs for approximately 10–12 minutes depending on suction mode and usage.

Perfect for quick clean-ups in the car, office, or around the house.

 


 

 

How long does it take to charge?

 

A full charge takes around 1.5–2 hours using any standard USB-C charger.

 


 

 

How do I clean the filter?


1. Twist off the top cover

2. Remove the filter

3. Tap dust out

4. Rinse under cold water

5. Let it air dry completely

6. Place it back in and reassemble

 

Important: don’t use the device with a wet filter.

 


 

 

Can I buy extra filters?

 

Yes — spare filters will be available soon.

If you need one earlier, contact us and we’ll sort you out.

 


 

 

Is the VortexMini loud?

 

It’s quieter than most handheld mini vacuums.

Sounds similar to a small fan on high speed.

 


 

 

Who is VortexMini made for?

 

Great for:

Cars

Office desks

Keyboards

Drawers

Tight spaces

Light daily clean-ups

Anyone wanting quick and portable cleaning.

 


 

 

What is your return policy?

 

We accept returns on faulty or defective products within 30 days.

If there’s an issue, we’ll replace it or refund you — whichever you prefer.

 


 

 

How do I contact support?

 

You can reach us anytime at:

support@vortexmini.nz

We reply fast, usually within 24 hours.